Operations Manager

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Role: Operations Manager
Location: Freetown, Sierra Leone
Employer: A reputable company
Contract type: Full-time
Deadline: May 4, 2026

 

Application Instructions: Submit your CV and Cover Letter to info@afriqia-solutions.com with ‘Operations Manager” in Subject Line. 

 

Key Purpose

A boutique hotel in Freetown is looking for a self-directed, commercially aware, and hands-on Operations Manager to oversee the day-to-day running of the hotel.This role is ideal for someone who can run a small hotel business with minimal supervision, lead from the front, build discipline and accountability across teams, and ensure the property operates smoothly, professionally, and profitably.

 

Key Responsibilities

 Hotel Operations

  • Oversee the full day-to-day operation of the hotel across all departments
  • Maintain high standards of presentation, cleanliness, service delivery, and operational readiness
  • Lead daily briefings, shift handovers, and departmental team check-ins
  • Ensure effective coordination and communication between departments

 

Guest Experience

  • Deliver a consistently high-quality guest experience across all areas of the hotel
  • Be present and visible during peak service periods
  • Handle guest concerns, service recovery, and VIP guest requirements promptly and professionally
  • Monitor guest feedback and implement improvements to service standards

 

Team Leadership & People Management

  • Lead, coach, and motivate staff across departments
  • Build a strong service culture based on professionalism, teamwork, accountability, and attention to detail
  • Support recruitment, onboarding, training, and performance management
  • Address performance gaps quickly and fairly, and drive continuous improvement
  • Create duty rosters and ensure staffing levels match operational needs

 

Commercial & Financial Performance

  • Monitor daily occupancy, room revenue, F&B performance, and other key operating indicators
  • Identify practical opportunities to improve revenue across rooms, restaurant/bar, events, and guest services
  • Support cost control through careful management of stock, waste, purchasing, and day-to-day operating expenses
  • Prepare daily, weekly, and monthly performance reports for management
  • Contribute to forecasts, budgeting, and business planning

 

Systems, Reporting & Controls

  • Implement, maintain, and enforce SOPs across all departments
  • Improve structure, workflow, reporting discipline, and accountability across the property
  • Ensure accurate daily reporting on operations, guest issues, revenue performance, and priority actions
  • Monitor compliance with hotel procedures, service standards, and internal controls
  • Use hotel systems and basic reporting tools effectively to support operational decisions

 

Facilities, Maintenance & Property Upkeep

  • Ensure the hotel is well maintained, fully operational, and guest-ready at all times
  • Oversee preventive maintenance planning and timely resolution of issues
  • Coordinate with internal teams and external vendors to address repairs and operational needs
  • Ensure standards of safety, cleanliness, and upkeep are consistently maintained throughout the property

 

Education and Experience

  • Bachelor’s degree or diploma in Hospitality Management, Business Administration, or related field
  • 5+ years’ experience in hotel operations, with at least 3 in a leadership or supervisory capacity
  • Exposure to hotel reporting systems, PMS/POS tools, and basic financial controls
  • Experience overseeing multiple departments, ideally including Front Office, Housekeeping, and F&B
  • Proven track record of improving SOPs, service consistency, and departmental coordination
  • Experience in West Africa, Sierra Leone, or similar operating environments

 

Skills and Competencies 

  • Good written and verbal English communication skills
  • Professional communication with guests, staff, owners, and suppliers
  • Proven ability to lead teams, enforce standards, and improve accountability
  • Ability to work independently, take initiative, and solve problems without constant direction 
  • Strong organisational skills and ability to manage competing priorities in a fast-paced environment